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Watch Troy Smith and Nick Peluso demonstrate how to practice using Labels and Mirrors during a verbal attack. Get FREE access to The Black Swan Group’s book 5 Negotiation Tactics for Dealing with Difficult People here: https://bit.ly/3duQVyW Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there! =============================================================== Don’t Miss Out on the Latest Negotiating Insights 🔔Subscribe ⬇️ @Blackswanltd1 ✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge About The Black Swan Group Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy. Connect with The Black Swan Group 📨Website: https://www.blackswanltd.com Instagram: https://www.instagram.com/blackswangroupltd/ Twitter: https://twitter.com/BlackSwanGrp Facebook: https://www.facebook.com/BlackSwanLTD LinkedIn: https://www.linkedin.com/company/the-black-swan-group Connect with Chris Linkedin: https://www.linkedin.com/in/christophervoss Instagram: https://www.instagram.com/thefbinegotiator/?hl=en Grab a copy of #ChrisVoss book Never Split the Difference© today. Find it here: https://amzn.to/3dutw0L Thanks for watching!